Delivery Policy

Welcome to Jugaad.ae. The Jugaad.aeuae.com website, (the "Website"), the Jugaad.ae and associated services and other services offered by Jugaad.ae are owned and operated by Jugaad.ae Delivery Services. ("Jugaad.ae" "we" or "us"). The Website provide a means to enable persons or enterprises ("you" or the "Customer") who seek same- day delivery services to certain destinations ("Services") to be matched with registered drivers/messengers, who may be Jugaad.ae employees or independent contractors ("drivers").the delivery of items would Disclose how the service/product will reach your customers and should have the following statements:

USER AGREEMENT, REPRESENTATIONS AND RESTRICTIONS

In order to access the Service, you will be required to register for a Jugaad.ae account (an "Account"). You agree to: (a) provide true, accurate, current and complete information about yourself when registering for an Account, including any credit card information (your "Credit Card"); (b) maintain and promptly update your Account to keep it true, accurate, current and complete; (c) review the fees (accessible on the Website) to be charged for your use of the Services (the "Fees"); and (d) authorize Jugaad.ae or its third party service providers to charge your Credit Card for any and all Fees incurred by you for your use of the Services. If you provide any information that is untrue, inaccurate, not current or incomplete, or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we have the right to suspend or terminate your Account and refuse any and all current or future use of the Services. You are responsible for all reasonable costs incurred by Jugaad.ae in attempting to obtain payment of Fees, including any attorneys' fees, collection agency fees, interest fees and court costs.

You represent and warrant to Jugaad.ae that you will: (a) maintain the security of your user identification, password and other confidential information relating to your Account; (b) maintain the security, confidentiality and integrity of all messages and the content that you receive, transmit through or store on the Platform and Services; (c) be responsible for all charges resulting from the use of your Account, including but not limited to, unauthorized use of your Account prior to you notifying us in writing of such use and taking steps to prevent its further occurrence by changing your password; (d) comply with these Terms; and (e) comply with all applicable international laws, statutes, ordinances, rules, regulations, contracts and applicable licenses regarding your use of the Platform and Services.

You further represent, warrant and covenant that: (i) you are at least 18 years old and have the power, and authority to enter into and perform your obligations under these Terms; (ii) all information you provide to Jugaad.ae, including Credit Card information, is truthful, accurate and complete; (iii) you are authorized, or have the permission of the authorized signatory of the Credit Card used to pay any Fees incurred from use of the Services; and (iv) you have provided and will provide accurate and complete registration information. You are not permitted, directly or indirectly, to: (x) engage in any acts inconsistent with the principles of copyright protection and fair use, as codified in jugaa.ae T&C's, without obtaining the express written consent of Jugaad.ae; or (y) distribute, display (except as otherwise set forth herein), rent, lease, transfer or otherwise transfer rights to, or in any way exploit, the Platform content, in whole or in part; or (z) remove any proprietary notices or labels on the Platform.

By using the Platform and Services, you agree that you:

  • will only use the Platform and Services for lawful purposes;
  • will not use the Services for sending or storing any unlawful material or for fraudulent purposes;
  • will not use the Platform and Services to cause nuisance, annoyance or inconvenience;
  • will not impair the proper operation of the network;
  • will not try to harm the Platform or Services in any way whatsoever;
  • will provide us with whatever proof of identity we may reasonably request;
  • will only use an access point or data account that you are authorized to use; and
  • are aware that when requesting Services using SMS, standard-messaging charges will apply.
For Products:
  • The goods would be delivered by delivery boys utilizing either delivery bikes or delivery cars or delivery vans.
  • The deliveries would be in Downtown, business bay, sheikh zayed road, barsha, jumeriah, marina, Arabian ranches, jumeriah village, palm jumeriah, discovery gafdens, greens, DIFC
  • The deliveries would be aimed to be delivered within an hour of order or the same day if ordered before cut-off time. Cut-off time or grocery delivery would be 11pm everyday.
  • Delivery Charges would be min 10 aed (based on zonal pricing as displayed on the website) + 5% of the invoice of shopping done + salik charges if there is any
  • WAITING TIME CHARGES - If your package is not received on delivery in 10 minutes of the quoted ETA or the Driver arriving (whichever is later), or if the contact person to whom the driver will deliver from is not available and the Driver incurs a delay waiting for the package to be delivered or the person to be available, you will be charged an additional AED 1.00 per minute until the package is delivered or the person is available to receive the package. You may otherwise request that service be rescheduled, at that point the service will be cancelled and cancellation fees shall apply.
  • RESTRICTED ITEMS - The following items are also restricted and may not be acceptable for shipment by Jugaad.ae: firearms; fireworks; alcoholic beverages; tobacco products; flammable or dangerous goods or hazardous materials (except dry ice); live humans or animals of any kind; fragile or very expensive or rare items; human corpses and/or cremated remains; used hypodermic needles and syringes or medical waste; packages that require us to obtain a UAE federal government or local government approval for transportation; packages whose carriage is prohibited by law; stolen goods; any items which you do not have the right, standing or permissions to send and/or ship.
  • DANGEROUS GOODS - Jugaad.ae does NOT provide services for shipping Dangerous Goods or Hazardous Materials.
  • Payment of the deliveries would either be done online through payment gateway or as cash on delivery
  • RIGHT OF REFUSAL - Jugaad.ae and its Drivers reserve the right to refuse, return a package at all times. A package may be refused if:
    • the package could potentially cause damage to other packages, equipment, or employees or contractors
    • the package is likely to sustain damage or loss during transit, as solely determined by Jugaad.ae or its Drivers;
    • carriage of the package requested may violate these Terms;
    • carriage of the package may be in violation of federal laws; or
    • acceptance of the package may place in jeopardy our ability to provide service to another customer.
  • WRONG OR RE-ROUTED ADDRESSES - Jugaad.ae will attempt to complete delivery to the address provided by the customer at the time of order submission. It is the customer's sole responsibility to provide Jugaad.ae with the correct destination address for the intended recipient, and the sender agrees that Jugaad.ae will not be responsible for any losses, damages or other issues caused by delivery to the address provided by the sender. A signature from an adult at the submitted destination address will serve as evidence of the completion of delivery as agreed upon, if requested.
  • In the case that the sender provides Jugaad.ae with the wrong destination address, Jugaad.ae or its Drivers will attempt to contact the customer and receiver to obtain the correct destination address. Additional charges may be incurred for any delays due to incorrect shipping information. Re-routing requests placed once a package is in transit will be honored, but will be subject to additional delivery charges, and/or delays.
  • REJECTION OF DELIVERY - If the recipient refuses to accept delivery of a package, we will, when feasible, contact the customer for instructions on returning or disposing of the package. If the customer requests return of the package, the customer will incur further charges for the return of the package subject to standard Jugaad.ae rates. If a package cannot be delivered to the original recipient, or returned to the original sender, the package may be transferred or disposed of by Jugaad.ae in its sole discretion, with or without notice, and the customer agrees to pay any costs incurred in the package transfer, or disposal.
  • ESTIMATE FARE - The estimate fare shown in the app or the website provided by us, if shown, may be different than the actual final charges for your delivery. Differences may occur based on waiting times at pick up location and/or at delivery location, on shopping time spend by our driver to execute your order and to render the service you requested and other factors. Consult the applicable Jugaad.ae FAQ for details on how charges are calculated and quoted.
PAYMENT, PRICING AND PROMOTIONS
  • Any Fees are due immediately and are non-refundable, unless a prior invoicing arrangement has been made with Jugaad.ae. Jugaad.ae reserves the right to determine final prevailing pricing - Please note the pricing information published on the website may not reflect the final cost of service.
  • Jugaad.ae may make promotional offers to some or all of its customers. These offers may include different features and rates. Unless offered to you, these promotional offers will not change your existing rates or contract. Jugaad.ae may change its Fees at any time for any reason.